The TripTik and Publications option within Support Manager allows you to configure your site to submit TripTik requests to your club via email or an ATS Center, and to individually select the publications that display on the site.
If your club is currently routing aaa.com TripTik requests to an ATS Center, you should update your settings in Support Manager to use the new DNS naming convention. If the ATS Center IP address is blank in Support Manager, you are not currently sending requests to an ATS Center and should not make this change unless you want to begin routing requests to an ATS Center.
Currently, clubs specify where to send ATS requests (TripTik and Publications) through Support Manager. The ATS group has setup DNS names for each club using an ATS center. The DNS name should be used instead of an IP address. Clubs that continue to use the IP address setting will experience downtime during ATS center IP address changes. The aaa.com development team recommends all clubs using the aaa.com TripTik service via an ATS center use the new DNS names.
The new naming convention
is:
ATSxxx.national.aaa.com
Login to Support Manager.
Click on Maintain TripTik and Publication Selections. The Maintain TripTik Settings and Displayable Publications page opens.
Under the TripTik ATS Center Settings heading, locate the text field labeled ATS Center IP Address.
Enter your DNS name using the new naming convention. EXAMPLE. Do not modify the ATS Center Port Number.
Press 
. The system accepts the changes. You
should see the changes the next time your club publishes.
This is the PCP/IP port of the ATS Center server. Leave this blank for Email only.
The port numbers for the ATS Centers are:
29106 Eastern Auto Clubs Association
29104 California State Automobile Association
29107 Midwest Automobile Clubs
29108 Ohio Motorist Association
29102 Automobile Club of New York
This field allows you to enter the number of days required for your club to process the Triptik. If the customer requests a Triptik with fewer days left than are required, their Triptik request is rejected and they are asked to enter a new date. This number can be different or the same as the ATS Center's lead time.
This field allows you to enter the number of days required for the ATS Center to process the Triptik. If the customer requests a Triptik with fewer days left than are required, their Triptik request is rejected and they are asked to enter a new date. This number can be different or the same as your Club's lead time.
Clubs using
an ATS Center can have the members "Publication Only" request
email sent to them if they have Allow
clubs to handle publications only requests via email checked
. This is also the
default setting.
This dropdown list allows you to select the publications you want the ATS Center to include when sending the member the TripTik. You can highlight NONE, if you do not want the Center to include any publications, you can highlight just one publication, or you can use the CTRL key to highlight multiple publications.
Triptik Travel Planner (TTP) (or sometimes referred to as Internet TripTik) has been integrated into the workflow of the ATS production centers. Actual handling of the requests by the ATS Production Centers can now utilize the TTP webservice.
This field allows you to enable the TTP version of ATS.
This is a drop-down box 
under the "Maintain
TripTik Settings and Displayable Publications" page to list the valid
values for "request type" which will be sent to the ATS Centers.
The following request types are valid to pass to the ATS Centers:
No Overview Map (this is the default)
No ITT overview map
Allows for publication selection
Allows ”r;View Trip” functionality
Manual Overview Map
Does not include ITT overview map
Allows publication selection
Allows ”r;View Trip” functionality
Automated Overview Map
Requires ITT overview map
Allows publication selection
Allows ”r;View Trip” functionality
Check
the checkboxes, , to give the members this option for planning their
trip. This options appears on the Order
TripTik and Travel Publications
page. The following selections are available from which to choose.
Allow Member to Request No Toll Roads
Allow Member to Request No Interstate Roads
Allow Member to Select Member Profiles
Allow Member to Enter Comments (Publication Request)
Maximum Stop Overs User May Enter
This dropdown list option determines how many stopover text fields display on the Order TripTiks and Publications page. Maximum is eight.
Internet TripTik Options:
Select this checkbox,, to enable Java printing. The
default setting is OFF. The ON setting is designed to work best with a high
quality printer.
Our Recommendations:
When you provide external hyperlinks to Internet TripTiks for members to use, the option should be set to OFF.
When you want to internally link to Internet TripTiks to produce member TripTik requests in-house, and you are using a high-quality color printer, the setting should be ON.
Manual TripTik/Publications Settings:
To accommodate the new manual TripTik and Publication Request Queue functionality, the following 6 new settings have been added to the new Manual TripTik/Publications Settings section of Support Manager:
Enable Individual Manual TripTik Request Emails - When
enabled, , an e-mail will be sent to the club each time a user completes
a manual Triptik request. The existing "TripTik" e-mail will
continue to be used.
Enable Individual Publications Only Request Emails -
When enabled, , an e-mail will be sent to the club each time a user completes
a manual publication request. The existing "Publication" e-mail
will continue to be used.
Enable Manual TripTik Request Logging - When enabled,
,
all manual Triptiks requested will be logged in the new "Manual TripTik
& Publications Request Queue" section of Support Manager. The
TripTiks will remain in the queue until they are marked as processed by
the club. NOTE:
When enabled, either the "Enable Individual Manual TripTik Request
Emails" or "Enable Daily TripTik Queue Reminder" e-mail
options must be enabled.
Enable Manual Publications Only Request Logging - When
enabled, , all manual Publications requested will be logged in the new
"Manual TripTik & Publications Request Queue" section of
Support Manager. The Publication requests will remain in the queue until
they are marked as processed by the club. NOTE: When enabled,
either the "Enable Individual Publications Only Request Emails"
or "Enable Daily Publications Only Queue Reminder" e-mail options
must be enabled.
Enable Daily TripTik Queue Reminder - When enabled,
,
an e-mail will be sent to the club nightly with the number of new and
unprocessed TripTik requests that are in the queue. The existing "TripTik"
e-mail will be used for this reminder e-mail. The reminder e-mail will
only be sent if there are unprocessed requests in the queue.
Enable Daily Publications Only Queue Reminder - When
enabled, , an e-mail will be sent to the club nightly with the number
of new and unprocessed Publication requests that are in the queue. The
existing "Publication" e-mail will be used for this reminder
e-mail. The reminder e-mail will only be sent if there are unprocessed
requests in the queue.
With the implementation of this functionality, the "Enable Individual Manual TripTik Request Emails" and "Enable Individual Publications Only Request Emails" will be enabled by default.
This message appears at the top of the Order TripTik and Travel Publications page.
This message appears on the Select Travel Publications page.
This message appears on the Complete Order page.
This message appears on the Confirmation page.
This message appears on the Confirmation page when there is a transaction error.
Contains a drop down list of three choices:
This is the number of publications the user is allowed to select per TripTiks request. This option only functions when the Publication Selection is turned ON.
Publications are separated into these categories:
TourBooks
Travel Books
City maps
State Maps
Destination Guides
Camp Books
Regional Maps
Country Maps
Miscellaneous Maps
To have the system display
a publication, click on the checkbox next to the category heading, then highlight the publication
name. You can highlight more than one publication in a category by pressing
and holding the Ctrl key while
clicking with the mouse on each publication you want to select.